Sometimes the spokes of wheel stop the lock from properly closing - try spinning the wheel, and then try locking again.

If you're still having trouble, please try these steps

1: Turn bluetooth off and on
2: Please try force closing the app

If none of these solved your issue, please contact us below

If you're having app trouble, please try these steps

1: Turn bluetooth off and on
2: Please try force closing the app

If none of these solved your issue, please contact us below

We're always looking to learn how we can make your ride even better! Please send us your thoughts.

You can change your credit card from within the app by going to PAYMENT and selecting Update Payment Method

Friendly reminder, at this time we do not accept prepaid cards.

If that didn’t solve the problem, please let us know.

You can change your email address from within the app by going to ACCOUNT, typing in a new email address beside “EMAIL,” and pressing “Update”

Or use this direct link to your profile page.

If that didn’t solve the problem, please let us know.

You can change your Membership Plan from within the app by going to MEMBERSHIP PLANS, selecting a new plan, and pressing “Update my membership”

Or use this direct link to the plans page

If that didn’t solve the problem, please let us know.